Excellent customer service is crucially important to the customer experience of patients and their relatives, many of whom are likely to be in stressful situations.
Training Overview This training exposes participants to the end-to-end customer experience in health care which enables them to understand the importance of caring for a customer and shows them how to improve their own performance.
What you will learn
Who is a customer in healthcare?
Differentiating healthcare customer service from other business service interactions
Meeting and managing difficult, confused or scared customers and reducing anxiety
Identifying barriers to providing high quality customer service
Receptionists & call center staff, clinical staff with contact to external parties, e.g. nurses
FORMAT
80% in person lecture + 15% practice + 5% simulation
DURATION
2 Days
UPCOMING
12 March 2023 10 May 2023 25 July 2023 05 September 2023
LANGUAGE
English + Sign Language on request
Rehema Ngamilo
Rehema comes with more than 15 years of experience in commercial, marketing, business development and project management. She has vast experience in startup organizations and has proven ability to select, develop, promote, coach and motivate employees within the organizations.
